Terms and Conditions
All items shown on this site are collectibles & not suitable for children under 14 years.
The materials, glazes & designs used in the manufacturing of our products can be subject to slight variations in colour between batches; and as such we do not accept any liability arising from variations in colour & athough every effort is made to minimise the problem, you should be aware of this especially If you are undertaking a project over a period of time.
Delivery of Goods
Orders are dispatched by First,Second Class Royal Mail or may be substituted with a courier service (UK mainland).
Orders are accepted subject to availability of goods and normally processed within 10 working days, but at busy times or public holidays this may not be possible. Business days are considered to be Monday to Friday and do not include Bank Holidays.
Romney Miniatures can not be held responsible for any delays in shipping or delivery times.
Goods sent outside the UK; may incur additional charges including customs duty, taxes, handling and storage charges. It is the customers responsibility to pay these charges so we advise that customers check these costs before ordering.
From 1st July 2021, mail sent to the EU will no longer be VAT exempt. The receiving customer will then pay any VAT due when the goods arrive
Standard UK Mainland : We use either Royal Mail, Parcel Force or a Courier service
Any breakages or discrepancies must be notified within 48 hours of delivery.
Returns & Refunds
According to EU law you have 14 days from the date you have received the goods to inform us that you wish to return them and then a further 14days until the goods need to be sent back.
Goods returned to us will be at your cost , minus the original postage cost (unless an error on our part)