Terms and Conditions
All items shown on this site are collectibles & not suitable for children under 14 years.
The materials, glazes & designs used in the manufacturing of our products can be subject to slight variations in colour between batches; and as such we do not accept any liability arising from variations in colour & although every effort is made to minimise the problem, you should be aware of this especially If you are undertaking a project over a period of time.
Delivery of Goods
Standard UK Mainland : Orders are dispatched using either Royal Mail, Parcel Force or a Courier service
Orders are accepted subject to availability of goods and normally processed within 10 working days, but at busy times or public holidays this may not be possible. Business days are considered to be Monday to Friday and do not include Bank Holidays.
Romney Miniatures can not be held responsible for any delays in shipping or delivery times.
Goods sent outside the UK; may incur additional charges including customs duty, taxes, handling and storage charges. It is the customers responsibility to pay these charges so we advise that customers check these costs before ordering.
From 1st July 2021, mail sent to the EU will no longer be VAT exempt. The receiving customer will then pay any VAT due when the goods arrive
**MAIL** If your order is going overseas; it is currently taking longer to clear customs and arrive with you!
International Tracking is available and the tracking number will be provided once shipped
Also be aware that if the tracked option is not selected during checkout then the parcel is not insured against loss or damage and Romney Miniatures can not be held liable
Any breakages or discrepancies must be notified within 48 hours of delivery.
Returns & Refunds
According to EU law you have 14 days from the date you have received the goods to inform us that you wish to return them and then a further 14days until the goods need to be sent back.
Goods returned to us will be at your cost , minus the original postage cost (unless an error on our part)
© Copyright 2022 Romney Miniatures All rights reserved